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Shipping Policy

Please read the shipping and delivery policy below to check the detailed shipping information, fees, terms and risks of your order

Shipping Fee

  • We provide free shipping and paid shipping based on the destinations of orders.
  • Other potential fees such as tariffs, customs, shipping insurance, remote area surcharge, fuel surcharge, should be paid by customers.

Estimated Shipping Time

  • Estimated shipping time varies depending on the distribution centers of orders.Usually, products will be shipped from the Amazon warehouse and take about 1-7 days to make it arrive.

Notes:

  • In few  cases, products will be shipped from china warehouse and it will take about 15-45 days to make it arrive, and we will informed customers before it shipped.
  • Customs duties & taxes may arise in German and Netherlands.
  • Orders placed on Caromio online official store will be processed within 3 business days (except for pre-orders).
  • The estimated time listed above is our best estimate only, and Caromio is NOT liable for any loss or damage suffered by you due to any reasonable or inevitable delay in the delivery of your order.
  • Delivery times are calculated from when orders are dispatched from warehouses, not from when your order was created on websites.
  • Losses due to incomplete & incorrect address or fraudulent transition by you should be borne by yourself.
  • Orders have been shipped out cannot be cancelled generally. Customers shall hold responsible for the shipping fees and relevant additional fees if you want to cancel the orders have been dispatched.
  • Customers shall hold responsible for checking that the package is complete and undamaged when package a is delivered. You should check to ensure no damage on the package before you sign for the delivery. You are authorized to refuse the damaged package based on informing the delivery men your reason.